How do you log your time and payroll? What type of tasks do you do? What’s the difference between a virtual and regular assistant?
In This Podcast
In this podcast episode, Whitney Owens speaks with Christina Glendye, assistant at Water’s Edge Counseling, all about being an assistant, and what assistants do.
Meet Christina Glendye
Christina Glendye is the Director of Client Relations for Water’s Edge Counseling. Water’s Edge Counseling is a mental health private practice in Savannah, Georgia. (This is Whitney’s practice!) Christina is a former 4th grade teacher with a Bachelor’s Degree in Early Childhood Education and a Master’s Degree in Brain Based Learning. She is married with 4 children, 3 boys and a girl. She is passionate about helping others, and encouraging them in their life’s journey. Visit Water’s Edge Counseling Practice website or contact Christina.
How do you log your time and payroll?
I log my time in 6mintute intervals. After each call, I check the length of time of the call. I also use a timelog with columns for how much time I’ve worked as well as all the different tasks for that day.
What tasks were you doing in the beginning?
When I first started, I was answering calls and scheduling new clients with a few other administrative tasks. Now, the tasks I do range from billing, payroll for employees, scheduling new clients, managing the newsletter and emails that are sent out to clients through Aweber, to even writing the blogs and helping the therapists.
When I first started we were getting just 3 calls a week. Now, most days we’re getting 3 to 8 calls a day.
What’s the difference between a virtual assistant and regular assistant?
A virtual assistant often works through other companies and works for other people at the same time. They are usually trained by someone so they understand how to do a lot of tasks. They also sometimes have a lower rate of pay because they rely on other clients and sources of income.
Regular assistants work locally and can come into the office and do physical tasks on top of everything else they do. They’ll usually only work for you. What is really helpful for Whitney is having Christina do supply runs.
Virtual or regular assistants don’t work for everyone, and it’s important to understand what will work best for your business.
What makes your job easier? What do you need from your boss?
Good communication, good explanations and clear expectations. It’s also important to have a boss that says it’s okay to make mistakes because we’re all learning. Having a boss that is understanding and that you feel comfortable to approach is crucial.
What advice would you give an assistant?
Don’t give up too soon.
There were times where I thought it wasn’t going to work. Give yourself time to learn and enjoy the work.
What advice do you have for Christain counsellors?
I love the community at Water Edge’s Counseling. Employees care about each other on a personal and professional level. Invest some time in building a community at your work and form connections with each other. If you invest in your private it will pay off.
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- Email Christina
- Email Whitney for consulting
- Water’s Edge Counseling
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Meet Whitney Owens
Whitney is a licensed professional counsellor and owns a growing group practice in Savannah, Georgia. Along with a wealth of experience managing a practice, she also has an extensive history working in a variety of clinical and religious settings, allowing her to specialize in consulting for faith-based practices and those wanting to connect with religious organizations.
Knowing the pains and difficulties surrounding building a private practice, she started this podcast to help clinicians start, grow, and scale a faith-based practice. She has learnt how to start and grow a successful practice that adheres to her own faith and values. And as a private practice consultant, she has helped many clinicians do the same.
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