An Interview with Online Business Manager and Simple Practice Expert, Frances Harvey | GP 51

Does your private practice need a system reboot to clean up loose ends and run more smoothly? What red flags do you need to watch out for when hiring new clinicians? How can you properly organize your to-do list to also make space for the importance of the when-to and how-to lists?

In this podcast episode, Alison Pidgeon speaks with Frances Harvey about online business managers, Simple Practice, and putting policies and procedures in place for your group practice.

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Meet Frances Harvey

Frances is the Founder and CEO of My Solution Services, Inc. She is also a Master Certified Life Coach, a Certified Professional Coach, and an Online Business Manager.

She has been encouraging and helping people see their potential and to move forward for over 30 years and has been doing that in the mental health field for 15 years! She knows the business of private practice!

Her gift of encouragement, listening, and helping others comes naturally and her passion is to see people live the life that was purposed for them, as well as assisting them as a Strategic Business Manager.

Visit her website and connect Facebook. Get in touch via email:

In This Podcast


  • The importance of how-to and when-to
  • Some mistakes that group practices can try to avoid
  • Hiring tips

The importance of how-to and when-to

As a clinician who wants to move from a solo into a group practice, or any business owner wanting to expand their company or group, sometimes they become excited in the process and might not prioritize the right things to do first.

Having the idea is the first step. Knowing how to and when to implement these new changes is the next important transition.

So the when-to-do is extremely important because sometimes the things that somebody might want to do … we sit and we work together and prioritize the top three and then we put those top three in order. If you have three things and you start working on one that isn’t really going to be a revenue generator, that’s not the right order. (Frances Harvey)

It is important to work out the ‘how’ and the ‘when’ in addition to the ‘why’ and the ‘what’.

Some mistakes that group practice can try to avoid

  • If new group practice owners are mostly focusing on making more money, the process of their business can become messy and disorganized.

You can’t expect to throw somebody into your business if you do not have a business model happening. If you don’t know what to expect, if you don’t know what to expect of the staff you’re going to bring on, what they’re going to expect from you and what the procedures and the policies are. (Frances Harvey)

  • You have to know what your deal-breakers are, to know where you can be flexible and where the absolute boundaries are. Be mindful and purposeful of the planning before you take a certain action.

Hiring tips

  • Asking strategic questions to glean out information about the person; how does this person handle situations, what are their future plans, can they financially sustain their household while their caseload is being built?
  • Look for the red flags that show if this person is not going to stay around for long. If you hear red flags in the conversation, thank them for their time and move along.
  • When you hire somebody, give them the proper and due training. Frances gave her new clinicians an orientation and then assigned them a mentor that taught them the finer ropes before they were good to go.

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Meet Alison Pidgeon

A portrait of Alison Pidgeon is shown. She discusses ways to grow your group practice on this week's episode of Practice of the Practice. Alison is a serial entrepreneur with four businesses, one of which is a 15 clinician group practice. She’s also a mom to three boys, wife, coffee drinker, and loves to travel. She started her practice in 2015 and, four years later, has two locations. With a specialization in women’s issues, the practices have made a positive impact on the community by offering different types of specialties not being offered anywhere else in the area.

Alison has been working with Practice of the Practice since 2016. She has helped over 70 therapist entrepreneurs start and grow their businesses, through mastermind groups and individual consulting.

Thanks For Listening!

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