Delegation Tips for Group Practice Bosses with Whitney Owens and Alison Pidgeon | PoP 703

On this therapist podcast, Whitney Owens and Alison Pidgeon talk about how to delegate the workload in your group practice

Do you find yourself exhausted at the end of the workweek? Do you struggle to get to everything on your plate? Are you still wearing all the hats in the practice?

In this podcast episode, Alison Pidgeon and Whitney Owens speak about how to delegate in your group practice.

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Meet Alison Pidgeon

An image of Alison Pidgeon is displayed. She is a successful group practice owner and offers private practice consultation for private practice owners to assist in how to grow a group practice. She is the host of Grow A Group Practice Podcast and one of the founders of Group Practice Boss.Alison Pidgeon, LPC is the owner of Move Forward Counseling, a group practice in Lancaster, PA and she runs a virtual assistant company, Move Forward Virtual Assistants.

Alison has been working with Practice of the Practice since 2016.  She has helped over 70 therapist entrepreneurs start and grow their businesses, through mastermind groups and individual consulting.

In addition, she is a private practice consultant for Practice of the Practice.

Visit Alison’s website, listen to her podcast, or consult with Alison. Email her at

Meet Whitney Owens

Photo of Christian therapist Whitney Owens. Whitney helps other christian counselors grow faith based private practices!Whitney is a licensed professional counselor who owns a growing group practice in Savannah, Georgia. Along with a wealth of experience managing a practice, she also has an extensive history working in a variety of clinical and religious settings, allowing her to specialize in consulting for faith-based practices and those wanting to connect with religious organizations.

Whitney has learned how to start and grow a successful practice that adheres to her own faith and values. And as a private practice consultant, she has helped many clinicians do the same.

Visit her website and listen to her podcast here. Connect on Instagram or join the Faith in Practice Facebook group. Email her at

In This Podcast

  • Overcoming the initial delegation doubts
  • Let go of the urge to control
  • Time management tips for group practice owners
  • It is a work in progress

Overcoming the initial delegation doubts

Many practice owners struggle with hiring help.

Either they do not know which type of admin to hire, or they are not sure what needs to be done, or they struggle with letting go of something that they used to do.

To overcome this delegation struggle, change the way you think about hiring help; it’s an investment in your practice.

One of my biggest shifts was just changing my mindset around making investments in my business. Obviously in private practice, hiring people or investing in an assistant … helps you grow and become profitable but at the time I did not know that because I had never run a business before. (Alison Pidgeon)

Let go of the urge to control

Group practice owners care deeply for their businesses. Since they were the ones that built them up from scratch, it can be difficult for them to trust another person to handle the tasks that they have always done.

However, practice owners need to let go of their urge to control and manage all the tasks within the practice because it is not the best use of their time.

I have to remind people that my [assistant] now converts clients better than I do, so, I let her answer the phone. (Whitney Owens)

Time management tips for group practice owners

1 – Make a detailed list of everything you do in your practice, from answering the phone to buying stationery.

2 – Start identifying all the things that you do that could be done by someone else.

3 – Group these tasks into different skillsets and market them as a job description and hire an admin specifically suited for this position.

4 – Put boundaries around your time. Be strict with yourself to work during work hours and rest when you are not working.

As we level up, we have to understand that self-care and boundaries become more and more important because if the boss is struggling, that’s going to filter down onto the team. (Whitney Owens)

It is a work in progress

Delegating happens over time as you learn more about your practice and what can be done differently.

Every time you level up or every time you come into a new challenge you have to reassess … it’s always an ongoing conversation that we have, especially in the Group Practice Boss community. (Alison Pidgeon)

Do not feel daunted by doing it all now. Each day make a small change to help you and your practice work effectively and smoothly.

Useful Links mentioned in this episode:

Check out these additional resources:

Meet Joe Sanok

A photo of Joe Sanok is displayed. Joe, private practice consultant, offers helpful advice for group practice owners to grow their private practice. His therapist podcast, Practice of the Practice, offers this advice.

Joe Sanok helps counselors to create thriving practices that are the envy of other counselors. He has helped counselors to grow their businesses by 50-500% and is proud of all the private practice owners that are growing their income, influence, and impact on the world. Click here to explore consulting with Joe.

Thanks For Listening!

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