As a group practice owner, how can having a team support you in growing the business? How can having a chain of command benefit both the CEO and the clinicians? Can the working relationship between an office manager and the CEO increase accountability and productivity?
In this podcast, Whitney Owens chats to her own Office Manager, Christina Glendye, about how an office manager can help you thrive.
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Meet Christina Glendye
Christina is a native of Savannah, Georgia where she graduated from Calvary Day School. Upon graduation, she attended The University of Georgia and earned a Bachelor of Science degree in Early Childhood Education. From there, Christina went on to teach 4th grade in Rincon, Georgia for four years. During that time, she earned a Master’s Degree in Brain-Based Learning from Nova Southeastern University.
She is currently a wife and a mom to four precious children. In her spare time, she enjoys connecting with those in her community, being outdoors, and spending time with friends. Christina also loves the work she does at Waters Edge Counseling as an Office Manager
In This Podcast
- An office manager can help with the interview process
- An office manager can help with the training process
- Office managers can oversee finances
An office manager can help with the interview process
An office manager can make things a lot easier for the CEO by taking some responsibility in the process of hiring new staff. An office manager can:
- Help put out notifications and post the job opening on online platforms,
- Assist in screening and going through the incoming resumes to help narrow down the volume,
- The resumes that interest the office manager gets sent through to the CEO for further consideration,
- The office manager will set up interviews with the new staff for further screening,
- With the new results, the office manager will consult the CEO to decide who to set up face-to-face interviews with.
It’s super helpful because it takes a lot of that pressure off of me. Christina is able to go through all of those resumes [with a list that] I give her of [what] we’re looking for. (Whitney Owens)
After the interview process, the office manager will come on again and follow up on references of the new employee.
An office manager can help with the training process
An office manager will help to onboard the new employee by helping them:
- Understand the system set up,
- Meet the rest of the staff,
- Get them set up in the office and make sure they have everything they need.
The CEO will then take over on the clinician side of the training but has had a lot of time saved for them by the office manager handling the entire process before that point.
Office managers can oversee finances
They can assist in the financial department by overseeing the payroll, billing, collecting cheques and cash that comes in, and depositing them at the bank.
The office manager can make sure to collect late payments from clients and running a bi-weekly financial check to make sure everything is going well.
This can also include utilizing the office space and organizing the scheduling so that there are no overlaps for office spaces so that the therapists can focus on what they need to do.
Christina also manages the admin … she’s the direct manager to the intake specialist and to the marketing director which is really nice because then I don’t feel like I have to follow up with multiple people, I can follow up with Christina and Christina can follow up with them. As your practice grows it’s nice to have that tree of command. (Whitney Owens)
- How To Add A Marketing Director To Your Practice | FP 78
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Meet Whitney Owens
Whitney is a licensed professional counselor and owns a growing group practice in Savannah, Georgia. Along with a wealth of experience managing a practice, she also has an extensive history working in a variety of clinical and religious settings, allowing her to specialize in consulting for faith-based practices and those wanting to connect with religious organizations.
Knowing the pains and difficulties surrounding building a private practice, she started this podcast to help clinicians start, grow, and scale a faith-based practice. She has learned how to start and grow a successful practice that adheres to her own faith and values. And as a private practice consultant, she has helped many clinicians do the same.
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Faith in Practice is part of the Practice of the Practice Podcast Network, a network of podcasts that are changing the world. To hear other podcasts like Empowered and Unapologetic, Bomb Mom, Imperfect Thriving, Marketing a Practice or Beta Male Revolution, go to practiceofthepractice.com/network.