Want some tips from a professional on how to properly organize your practice for efficiency? How can you create a private practice that grows autonomously? What do you need to do in order to fully assume the role of CEO?
In this podcast episode, Alison Pidgeon speaks with Ken Clark about how he built one of the fastest-growing private practices.
Ken is the Founder and CEO of Chenal Family Therapy PLC, a collaborative private practice with 15 offices across the state of Arkansas. CFT’s 100+ person staff (which includes both master’s level therapists and psychiatrists) serves over 1,250 clients per week across 15 offices.
As a clinician, Ken has logged nearly 20,000 hours in the therapy chair. As an entrepreneur, he’s built a company that Inc Magazine named as one of the Fastest Growing Companies in the United States three years in a row.
In This Podcast
- Looking for blind spots
- Internal structures of Ken’s practice
Looking for blind spots
Ken actively seeks out what he does not know yet. He works closely and often with consultants, he seeks out client feedback and works in peer advisory groups. This helps him get past any narcissistic leadership and learn what he needs to learn about how to do things well.
There is no way one person can know everything by themselves – seeking out skills from others with humility and grace is a rocket to success and building a strong multifaceted business.
Internal structures of Ken’s practice
Ken thinks that the industry is oversaturated with middle management. Most of his clinicians also have leadership roles and are clinical directors. He mostly hires autonomous people so that there is trust fostered amongst staff to get done what they need to, and that they do not need to be micromanaged.
There is a senior leadership team whose job is to keep doing analysis on the organization while keeping the future in mind. There is an operational manager with two assistants that oversee all the admin not related to therapy and handle all the other admin.
Ken also has an executive assistant that acts as his main assistant. Having this assistance allows him the mental space and energy to focus on being the CEO behind the practice while trusting those below him to figure out the internet connection while he organizes business deals.
All that frees me up to be the guy that pushes things across the finish line. It is amazing now that I’m freed up from stuff. (Ken Clark)
Email Ken directly at Ken@semiprivatepractice.com for a link to do a free assessment on the Predictive Index.
Books mentioned in this episode:
- What Can an Administrative Assistant Do For Your Practice? | GP 41
- The Predictive Index
- Group Practice Boss
- Group Practice Boss on Facebook
- Email Alison: firstname.lastname@example.org
- PoP Group Practice Owners Facebook Group
- Free resources to help you start, grow and scale
- Work with us
- Consult With Alison
Meet Alison Pidgeon
Alison is a serial entrepreneur with four businesses, one of which is a 15 clinician group practice. She’s also a mom to three boys, wife, coffee drinker, and loves to travel. She started her practice in 2015 and, four years later, has two locations. With a specialization in women’s issues, the practices have made a positive impact on the community by offering different types of specialties not being offered anywhere else in the area.
Alison has been working with Practice of the Practice since 2016. She has helped over 70 therapist entrepreneurs start and grow their businesses, through mastermind groups and individual consulting.
Thanks For Listening!
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