Are you struggling with system issues in your practice? How do you know if these system issues are from a clinician or from the practice itself? What is your no-show policy?
In this podcast episode, Whitney Owens does a live consulting call with Christy Pennison about how to create effective systems in your private practice.
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Meet Christy Pennison
Christy Pennison is a licensed professional counselor, mental health consultant, and owner of Be Inspired Counseling & Consulting in Alexandria, LA.
She is passionate about inspiring hope for change through counseling, consulting, and speaking to help individuals of all ages move forward and live fully.
In This Podcast
- Take notes
- Practice issues
- Christy’s advice to Christian counselors
When you notice little hiccups in your systems or something that could be optimized to perform better, take notes. Keep a notepad on your person or jot them down in your phone so that you can keep track of all the things you would like to fix up.
Especially when it comes to your clinicians. Keep track of their client retention, of how long they take to submit notes to you, and so forth.
Sometimes it might be possible that something you think is an issue is only one person struggling. It is important to keep tabs on this however because this could be vice versa.
Maybe once a month or every two weeks you sit down and look at “what is the retention rate of my clinicians and how is that going”. If you see that multiple people struggle, that’s a business issue but if you see that you got one clinician [that] has high turnover with clients or one that is struggling to see them for the first appointment, that is a one-time situation. (Whitney Owens)
If your practice struggles with client no-shows, it is important for you to create a very clear no-show policy in your practice system that all your clients and clinicians are aware of.
When you create a new policy, you do have to notify your clients of course, but they don’t have to sign the policy to make it active. (Whitney Owens)
When your clients next come in, let them know about any policy or rate changes and discuss it.
You can upload that document to the EHR and request that they go and sign it but let them know that it is still happening. Jot down in your notes that you did have that discussion with them and upload that as well.
You need to abide by your own policies because it shows your clients that you stand by your boundaries, and you show to them that your services – and ultimately their therapy – is valuable.
Your no-show policy also activates from the first session.
Christy’s advice to Christian counselors
Faith doesn’t make things easy but it makes them possible. As a practice owner and as a human being, when we have faith that we will figure it out, it still might be difficult, but it does make it possible.
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Meet Whitney Owens
Whitney is a licensed professional counselor and owns a growing group practice in Savannah, Georgia. Along with a wealth of experience managing a practice, she also has an extensive history working in a variety of clinical and religious settings, allowing her to specialize in consulting for faith-based practices and those wanting to connect with religious organizations.
Knowing the pains and difficulties surrounding building a private practice, she started this podcast to help clinicians start, grow, and scale a faith-based practice. She has learned how to start and grow a successful practice that adheres to her own faith and values. And as a private practice consultant, she has helped many clinicians do the same.
Thanks For Listening!
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Faith in Practice is part of the Practice of the Practice Podcast Network, a network of podcasts that are changing the world. To hear other podcasts like Empowered and Unapologetic, Bomb Mom, Imperfect Thriving, Marketing a Practice or Beta Male Revolution, go to practiceofthepractice.com/network.