Live Consulting with Mayra Richards: How to Offer a Sliding Scale | FP 85

What strategies can you use when offering a sliding scale to clients? How can you work with a local church to help clients pay for their counseling? What can you do to handle clients who have out-of-network benefits?

In this podcast episode, Whitney Owens does a live consulting call with Mayra Richards about how to offer a sliding scale in her practice.

Meet Mayra Richards

Mayra Richards is a Licensed Professional Counselor. She went to Richmont University and started Remain Connected LLC in 2019.

She loves doing Christian Counseling and her focus is mainly on individuals who want to grow deeper in their faith as well as anxiety, depression, trauma, and life transitions. She is married to Gavin Richards and they have an 11-month-old baby girl.

Visit her website. Connect on Facebook and Instagram.

In This Podcast

  • Handling your sliding scale

Handling your sliding scale

You want to think about what income amount you want to make, so you’re honestly kind of working backwards: by working backwards you are going to figure out what you can and can’t do. (Whitney Owens)

Some strategies:

  • Create a policy that helps you feel better about the decision you are making: if someone phones and the rate is too much, you can:
  • First try to problem solve how they could pay for it: out of network benefits,

I usually don’t offer a sliding scale to people that have out-of-network benefits, and who could submit superbills but just don’t want to … because that’s not really fair to me to have to lower my rates because they don’t want to take the work through to try to get the reimbursement. (Whitney Owens)

  • Help customers problem-solve their payment: see if there is anyone else who can support them such as a spouse or family member.
  • Some churches can also offer a payment fund or offer payment schemes for clients.
  • Offer scholarships (but keep it limited)

Useful Links:

Meet Whitney Owens

Photo of Christian therapist Whitney Owens. Whitney helps other christian counselors grow faith based private practices!Whitney is a licensed professional counselor and owns a growing group practice in Savannah, Georgia. Along with a wealth of experience managing a practice, she also has an extensive history working in a variety of clinical and religious settings, allowing her to specialize in consulting for faith-based practices and those wanting to connect with religious organizations.

Knowing the pains and difficulties surrounding building a private practice, she started this podcast to help clinicians start, grow, and scale a faith-based practice. She has learned how to start and grow a successful practice that adheres to her own faith and values. And as a private practice consultant, she has helped many clinicians do the same.

Thanks For Listening!

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Faith in Practice is part of the Practice of the Practice Podcast Network, a network of podcasts that are changing the world. To hear other podcasts like Empowered and Unapologetic, Bomb Mom, Imperfect Thriving, Marketing a Practice or Beta Male Revolution, go to

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