What is an easy way to save time answering client questions as a therapist? How can you optimize and automate responses to frequent questions? Can you save yourself time and your client’s money by making use of videos?
In this podcast episode, Whitney Owens speaks with Aaron Potratz and Nathan Hawkins about how Shrink Think is saving therapists time and money.
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Meet Aaron Potratz and Nathan Hawkins
In This Podcast
- The issue with repeated small questions
- Make mini videos
- Aaron and Nathan’s advice to Christian counselors
The issue with repeated small questions
Therapists often find themselves answering the same questions many times over.
They may have to deal with the same administrative problem time and time again or have the same therapeutic process breakdown with clients.
Over time, this can cost them in-therapy session time with the client, and the client may end up paying more than they need to, simply to have time to speak to the clinician to answer questions.
Make mini videos
There are so many common questions that come into the therapy room that, not only are you saving your therapist time but you’re also saving the clients money because they have to pay for a session to discuss the topic that you’re breaking [down]. (Whitney Owens)
Consider creating a series of mini-videos that are available on your website or that your clinicians have and can send to clients when they have repeated questions.
By handing out this information freely and digitally, you save your therapists time and your client’s money by having their issues outside of therapy resolved outside of the therapy room itself.
If you add all that up, that’s time and that’s money that you are not working on therapy stuff … it can even get in the way of some of the momentum that you might have. If you can remove that so that it’s done outside of the session, you are saving people time and money. (Aaron Potratz)
Aaron and Nathan’s advice to Christian counselors
Nathan: for both your Christian and non-Christian clients, speak to the design of things when you are helping them find peace. The big picture is designed, so focus on that.
Aaron: your faith background does not blatantly have to be in everything that you do. Nothing has to be specifically Christian unless you want it to.
Books mentioned in this episode:
Useful links mentioned in this episode:
- Listen to the Shrink Think Podcast
- Visit Aaron’s website and connect with him on LinkedIn, and Twitter.
- Connect with Nathan on LinkedIn.
- Visit Discover Counseling and connect with them on Facebook.
- Visit Life Discovery Counseling Services and connect with them on Facebook and Instagram.
- Join the Faith in Practice Conference from April 21st to 24th
- Take Faith in Practice further with the Mastermind Course
- Join the Faith in Practice Facebook Group and subscribe to the email list
- Email Whitney: firstname.lastname@example.org
- Use promo code ‘JOE’ to get three free months to try out TherapyNotes, no strings attached, and remember, telehealth is included with every subscription, free.
- The Christian DISC® is a personality assessment that divides personality into four types and integrates insight from scripture and emotional intelligence. Use promo code FAITHINPRACTICE to receive a 50% discount.
Check out these additional resources:
- Dawn Gabriel on How to Create a Soul Care Retreat | FP 129
- Next Level Practice
- Practice of the Practice Podcast Network
- Group Practice Boss
Meet Whitney Owens
Whitney is a licensed professional counselor and owns a growing group practice in Savannah, Georgia. Along with a wealth of experience managing a practice, she also has an extensive history working in a variety of clinical and religious settings, allowing her to specialize in consulting for faith-based practices and those wanting to connect with religious organizations.
Knowing the pains and difficulties surrounding building a private practice, she started this podcast to help clinicians start, grow, and scale a faith-based practice. She has learned how to start and grow a successful practice that adheres to her own faith and values. And as a private practice consultant, she has helped many clinicians do the same.
Thanks For Listening!
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Faith in Practice is part of the Practice of the Practice Podcast Network, a network of podcasts that are changing the world. To hear other podcasts like Empowered and Unapologetic, Bomb Mom, Imperfect Thriving, Marketing a Practice or Beta Male Revolution, go to practiceofthepractice.com/network.