What Can an Administrative Assistant Do For Your Practice? | GP 41

What Can an Administrative Assistant Do For Your Practice? | GP 41

Are you thinking about expanding your private practice? How can hiring an assistant help you manage the admin aspect? What are some of the best things about having an assistant helping you in your practice?

In this podcast episode, Alison Pidgeon speaks with her office manager Brittany Heine about what an administrative assistant can do for your practice.

Meet Brittany Heine

Brittany Heine is the office manager for Move Forward Counseling in Lancaster, PA.

She does all of the things (!) and makes Alison Pidgeon’s life much easier by handling scheduling, insurance details, human resources tasks, and much more.

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In This Podcast


  • Where an administrative assistant can start
  • What are some of the best parts of the job?
  • Things to consider when hiring a new admin

Where an administrative assistant can start

She helped with scheduling new clients for the therapists, working with the payment in the HR system. She would stock the coffee areas throughout the office.

As Brittany become accustomed to the work, she started taking on more roles such as working with bank deposits, working with organizing the therapists in the office one at a time, entering information into the payroll, and helping Alison with her calendar and organizing meetings.

What are some of the best parts of the job?

Feeling fulfillment working alongside therapists and helping them with her tasks. Working in a team and managing situations together, and working every day to affect the world in a positive way.

By working in a team, the practice owner can assist their assistant by helping them be as organized and prepared as possible. Look for someone who is detail-oriented when you are considering hiring an assistant, and someone who follows up with you on any loose ends.

Things to consider when hiring a new admin:

  • Look for someone with experience but also making sure that they are someone with a go-getter attitude.
  • Someone that has compassion and care for their job, and not just having a job for the sake of the income.
  • Do a slow transition with your assistants to give them a chance to have a handle on their current tasks before giving them more responsibilities. Be available to your assistant when you train them so that they know they can ask you any questions they need to know.
  • Once your assistant is trained up or well enough, trust yourself as well as trusting them to make decisions on their own for your business, such as buying supplies or making quick calls.

Useful Links:

Meet Alison Pidgeon

A portrait of Alison Pidgeon is shown. She discusses ways to grow your group practice on this week's episode of Practice of the Practice. Alison is a serial entrepreneur with four businesses, one of which is a 15 clinician group practice. She’s also a mom to three boys, wife, coffee drinker, and loves to travel. She started her practice in 2015 and, four years later, has two locations. With a specialization in women’s issues, the practices have made a positive impact on the community by offering different types of specialties not being offered anywhere else in the area.

Alison has been working with Practice of the Practice since 2016. She has helped over 70 therapist entrepreneurs start and grow their businesses, through mastermind groups and individual consulting.

Thanks For Listening!

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